Battles with Bottles

After months of nagging my wife to order bulk groceries on line so as to limit Covid 19 exposure in supermarkets,she finally relented and we placed an order with “Bottles” on Monday. After all Bottles is associated with Pick n Pay where we regularly shop so how wrong could we go? First mistake.

The order for R2100 was immediately placed and paid via credit card. Bottles advised that delivery would take place the same day between 17-00h and -18-00h

At 16-00h hours we received an advice confirming the delivery time and that our order was being packed, and requesting that I remain close to my telephone for the next 10 minutes to substitute any out of stock items. So far so good. No call was received.

18-00h came and went and the Bottles website still reflected the old delivery window. An hour later it was altered to between 01-00 h and 02-00h. True

At 21-30h the delivery arrived. The original R2100 was amended to R1400 and I was advised that the R700 refund would appear on my credit card within 6 days. The reason for the change was the non availability of certain stock. Remember the communication about substitution. A number of the unavailable items could have been substituted. The fruit delivered was all over- ripe and inedible.

My wife and I were forced to go grocery shopping the following day. No explanation or apology was received for the disaster and poor service. We will not risk on line grocery shopping again. But Bottles is affiliated to Pick n Pay.

Sent from my iPhone