KE
Karin E

1 reviews | Active since Jul 2016

20 Jul 2016, 08:45

bakkery

<p>I would like to tell everyone about my experience with Pick 'n Pay Potgietersrus we always buy dounuts when we go to Pick 'n Pay that is my son's little speciality when we go shopping so on Monday we went there my Husband wanted 2x chocolate eclairs and my son wanted a dounut so to my suprise it took us 15 mins to be assisted and another 10 - 15 mins to get the items that we ordered the lady that assisted us told us that she is new and that she is trying her best ok so she called antother lady to assist her she then did not come right i went to call the manager he then told me he is short staffed and that we will assist us he then took another 5-10 mins to get the code so that we can be on our way i do not think this is the right way to treat Customers when we got to the tills there was only 4 tills open and alot of Customers that wanted to pay i am sure that there is a policy that states if there is more than 2 customers at a till point that thet must open another till so that there is sufficient tills to help the Customers </p>

0
Replies (2)
Pick n Pay
Pick n Pay's reply20 Jul 2016, 11:06
Official

Dear Mrs Karin Engelbrecht

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number: ***

Best regards,

KE
Karin E's update18 Sept 2021, 19:16
Reviewer Update
This was never resolved