TM
Tebogo M
1 reviews | Active since May 2021
09 Jun 2021, 12:01
Bakery cake slices
I don't know how long you keep your cakes for, it never tastes right. This is the second time, I'm getting food poisoning from eating pick n pay cake slices. Please avoid keeping cake slices for long. I think this is the last time I will be buying a cake slice and/or any bakery goods from pnp except bread.
Helpful (0)
Replies (3)0
Replies (3)
Pick n Pay's replyOfficial
09 Jun 2021, 14:04 Good Day Tebogo,
Thank you for taking the time to address your concerns with us
Kindly accept our sincerest apologies for the poor quality product received at our store.
We have highlighted this matter with our Bakery management team.
The management team will be in touch directly with you with feedback.
You may refer to ticket number *** as your reference.
We apologize once again for your bad experience and hope to have this resolved soonest.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
Monday - Sunday 08:00 - 17:00
⦁ Call us on ***
⦁ Chat to us via WhatsApp on ***
⦁ Email us at ***
Kind regards,
The Pick n Pay Team
Thank you for taking the time to address your concerns with us
Kindly accept our sincerest apologies for the poor quality product received at our store.
We have highlighted this matter with our Bakery management team.
The management team will be in touch directly with you with feedback.
You may refer to ticket number *** as your reference.
We apologize once again for your bad experience and hope to have this resolved soonest.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
Monday - Sunday 08:00 - 17:00
⦁ Call us on ***
⦁ Chat to us via WhatsApp on ***
⦁ Email us at ***
Kind regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply09 Jun 2021, 14:04
Official
Good Day Tebogo,
Thank you for taking the time to address your concerns with us
Kindly accept our sincerest apologies for the poor quality product received at our store.
We have highlighted this matter with our Bakery management team.
The management team will be in touch directly with you with feedback.
You may refer to ticket number *** as your reference.
We apologize once again for your bad experience and hope to have this resolved soonest.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
Monday - Sunday 08:00 - 17:00
⦁ Call us on ***
⦁ Chat to us via WhatsApp on ***
⦁ Email us at ***
Kind regards,
The Pick n Pay Team
Thank you for taking the time to address your concerns with us
Kindly accept our sincerest apologies for the poor quality product received at our store.
We have highlighted this matter with our Bakery management team.
The management team will be in touch directly with you with feedback.
You may refer to ticket number *** as your reference.
We apologize once again for your bad experience and hope to have this resolved soonest.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
Monday - Sunday 08:00 - 17:00
⦁ Call us on ***
⦁ Chat to us via WhatsApp on ***
⦁ Email us at ***
Kind regards,
The Pick n Pay Team
Best regards,
TM
Tebogo M's updateReviewer Update
09 Jun 2021, 17:03How exactly was my issue resolved? I was just offered another cake slice in place of the poisonous cake slice.
TM
Tebogo M's update09 Jun 2021, 17:03
Reviewer Update
How exactly was my issue resolved? I was just offered another cake slice in place of the poisonous cake slice.
Pick n Pay's replyOfficial
14 Jun 2021, 12:40Hi Tebogo,
We have been advised by George from the store that they have been in contact with you and that your issue has been attended to therefor this ticket has been closed.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
Monday - Sunday 08:00 - 17:00
⦁ Call us on ***
⦁ Chat to us via WhatsApp on ***
⦁ Email us at ***
Kind regards,
The Pick n Pay Team
We have been advised by George from the store that they have been in contact with you and that your issue has been attended to therefor this ticket has been closed.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
Monday - Sunday 08:00 - 17:00
⦁ Call us on ***
⦁ Chat to us via WhatsApp on ***
⦁ Email us at ***
Kind regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply14 Jun 2021, 12:40
Official
Hi Tebogo,
We have been advised by George from the store that they have been in contact with you and that your issue has been attended to therefor this ticket has been closed.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
Monday - Sunday 08:00 - 17:00
⦁ Call us on ***
⦁ Chat to us via WhatsApp on ***
⦁ Email us at ***
Kind regards,
The Pick n Pay Team
We have been advised by George from the store that they have been in contact with you and that your issue has been attended to therefor this ticket has been closed.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
Monday - Sunday 08:00 - 17:00
⦁ Call us on ***
⦁ Chat to us via WhatsApp on ***
⦁ Email us at ***
Kind regards,
The Pick n Pay Team
Best regards,