Bad treatment and ethics

Good Evening,

Yesterday I went to the Pick 'n Pay here in George and had the most DISGUSTING AND DISGRACEFUL experience.

I got amazing service from my cashier and decided to buy her a kitkat to say thank you. She then said I must first talk to the manager.

I spoke to the one manager who explained to me that some cashiers bribe clients to buy them stuff so they don't allow it. I was APPALLED at this allegation. I have my slip to prove I paid and I do not know this cashier from a bar of soap. I then had her call a senior manager.

The senior manager, after explaining, told me that now and then they allow an exception, but that they don't normally allow this.

You MUST be ****ting me!!! I tell you in your face as a manager that a cashier of yours gave me good service and I wanted to say thank you, but you can't even be proud of your employee!!!

Then he said he will take it and give it after her shift to her. No!! Why can't she get it? I PAID for that with MY money.

After telling him no legislation prevents me from giving her a kitkat I paid for, he responded: "Oh really?". So please Pick 'n Pay show me that legislation?

I am SHOCKED that a manager speaks to a customer like this. I am even more SHOCKED that he did not even CARE about me as a customer.

I am disgusted and will NEVER IN MY LIFE set foot in a Pick 'n Pay again.

I expect this matter to be taken very serious. And I will most definitely take this further.

This speaks VERY poorly of your company to be treated the way I was and to deny me from spoiling a cashier that treated me well.

Shame on you!!