Bad Treatment

On the 30th of July 2022, I went shopping at PicknPay and as I was shopping, I went to the bakery section and unfortunately I slipped on some dough that was on the floor and I hit the floor with my bum and I hurt my hip. I then asked to see the manager and told him what had happened, he then called his assistant to write and incident report form. From there they said they were going to send the statement to the Head Office, on that day the manager said that they could not help me because it was a Saturday. From there I waited 3 days for them to get back to me, after the 3 days they called me and told me that they are not going to pay any money for me to go to the doctor and that I must use my own money for all the doctors appointments that I had to undergo until he discharged me, but I couldn't go to all the appointments as I am a pensioner and so I only went to for one appointment. So after I went for the first appointment, I then went to show them the receipt of how much I spent and since then they have not done anything. That's how bad they treated me even though I slipped from their dough. Since then it's been a long time of me doing nothing because I don't know where I could report this, and I continue to suffer from this hip problem that I have.