Bad to Excellent Customer Service

My experience start off with a very sour taste in mouth to a point were by I even want to delete the ASAP app from my phone. But when I call in this morning the 7th of March 2022 I was so surprised by the assistance I got from Aphiwe from Online shopper dept, which managed to direct me to the ASAP department which I struggled to get through to for over 2 hours the previous day and connected me to Olwethu from ASAP dept. She was very polite and professional in every step of the way until even updating me in terms of the refund process how far it was she went the extra mile to bring back the Pick 'n Pay brand back on track after Blue Hills Pick 'n Pay messed up. They should just remove them from the ASAP app due its not the first time I had issues with the very same store. People ask for work and complain that there is no work, once the have a job they play with the opportunity they have. So big up to the two Aphiwe and Olwethu whom I think deserves some special treatment for the exceptional work they have done. Keep up the good work guys...