RR
Robyn R
1 reviews | Active since Jun 2012
13 Dec 2023, 19:10
Bad Stock Management
REPEATEDLY, things are out of stock on your app, even though your app says that it is in stock. Then I try and order on the Mr Delivery app and the same thing happens. I end up paying for delivery and driver tips and still don't receive what I ordered. This has happened REPEATEDLY on both the ASAP app and the Mr Delivery app. It's really not rocket science to be able to update your app if something is out of stock. The second issue is that to save myself grief, I have twice asked your support team to check whether something is in stock. Each time I receive a reply days later, with a standard apology, but still not actually answering my question. Is this REALLY so hard???
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UID (order number) #***9, #***4, #***3 #***9, #***9, # ***6. That's only in the last month on the ASAP app. I've also ordered on the Mr D app with the same results. Preferred resolution: Properly manage your stock levels to reflect what you actually have, so that you don't con people into buying from you when they could get their full order elsewhere. And properly train your support staff to do their jobs.
Robyn R's updateReviewer Update
15 Dec 2023, 17:55UID (order number) #***9, #***4, #***3 #***9, #***9, # ***6. That's only in the last month on the ASAP app. I've also ordered on the Mr D app with the same results. Preferred resolution: Properly manage your stock levels to reflect what you actually have, so that you don't con people into buying from you when they could get their full order elsewhere. And properly train your support staff to do their jobs.
RR
Robyn R's update15 Dec 2023, 17:55
Reviewer Update
UID (order number) #***9, #***4, #***3 #***9, #***9, # ***6. That's only in the last month on the ASAP app. I've also ordered on the Mr D app with the same results. Preferred resolution: Properly manage your stock levels to reflect what you actually have, so that you don't con people into buying from you when they could get their full order elsewhere. And properly train your support staff to do their jobs.