BAD STAFF TRAINING

Please will you let me know what your policy is in respect of the following experience today:<br> 1. Cashier Julia Mmul Nkadimeng opened her till and requested that we move from the one we were at to her. The first customer she attended to required change. She had no change in her till. How can she open her till (at the beginning of a month) with no change?<br> 2. She then went off to get change leaving us waiting without explanation or apology.<br> 3. When my turn came, I handed her a tube of Oral B toothpaste together with a coupon that I had from a previous time. She took the coupon and threw it away. <br> 4. The staff are unfriendly, unhelpful and are always screaming and chatting to each other. <br> 5. I often purchase refills for my Soda Stream dispenser. Why can't I do this with my other shopping at the till at the time. I usually have more than 10 items so need to go and stand in another queue to purchase this item. One of the ordinary cashiers told me that I HAVE to go to the \cigarette counter"as their till has a \""special\"" button on it which they don't have. Now blow me over !!!!"""