TP
Thembi P

1 reviews | Active since Apr 2013

27 Feb 2015, 18:55

BAD STAFF SERVICE

I have prolonged this process, giving the staff at Pick n Pay Randridge Mall the benefit of the doubt in hopes that things would change, but today was the last stroll. The staff at PnP Randridge Mall are the rudest most arrogant and disrespectful staff i have ever encountered in any retail shop. Today, as in 40 minutes ago, i stopped at this PnP to get 3 things. When I noticed that the normal tills were busy, i decided to go to the kiosk till that was empty. I get there and there's a Sarah behind the till. Firstly, she does not greet. She swipes my 3 items, and I ask her for a plastic bag, she throws it at me, tells me the total due, I pay her, she gives me my change, closes her till and proceeds to carry on with her lotto paper. I casually stood there looking at her, in hopes that she would notice my \***

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Replies (1)
Pick n Pay
Pick n Pay's reply02 Mar 2015, 08:38
Official
Hello tpalane,

Thank you for your email communication, we do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***