AB
AAA B
1 reviews | Active since Jul 2014
18 Feb 2019, 17:49
Bad Shopping Experience
Today, I went to Pick n Pay Vangate Mall, in Cape town just after 9am.
I was looking at somes in the biscuit line and a female employee came to change the prices.
She just stood in front of me and blocked my view. She did not excuse herself or apologise.
You should not treat your customers like this.
Price changes should be done before the store opens, not after when there are customers trying to shop and then they customer gets a bad experience that he has to write on Hellopeter about.
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Replies (2)0
Replies (2)
Pick n Pay's replyOfficial
20 Feb 2019, 13:06Good day Thariq ,
Thank you for choosing Pick n Pay. Please accept our apologies for any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Pick n Pay's reply20 Feb 2019, 13:06
Official
Good day Thariq ,
Thank you for choosing Pick n Pay. Please accept our apologies for any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
AB
AAA B's updateReviewer Update
07 Feb 2020, 23:04To this day, I have not received a response from PicknPay about what action they have taken.
AB
AAA B's update07 Feb 2020, 23:04
Reviewer Update
To this day, I have not received a response from PicknPay about what action they have taken.