Bad services to elderly people No help or assistance s

Pic Pay southdale services was really bad the past few months,the staff unfriendly at tills,When under 10 items till open they allow big trolleys, A lady 80 years old suffered numerous times and even this morning ,She asked for manager but no one came to assist, why isn't there a special line for elderly people Pic Pay southdqle needs to qppologize for bad services to Mrs Muller and many other ***