BAD SERVICE REGARDING SMART SHOPPER (POINTS)

<p>I WENT TO PICKNPAY CARNIVAL MALL ON THE 24/01/2017 TO REDEEM MY POINTS ON SMART SHOPPER CARD WHICH IN TOTAL WAS 3408 POINTS. AFTER SWIPPING MY CARD, THE MACHINE GAVE AN ERROR SAYING "UNEXPECTED ERROR OCCURED..... I THEN WENT TO CUSTOMER CARE DESK TO ASK FOR ASSISTANCE AS I COULDNT REDEEM MY POINTS, WHEN THE LADY WEARING THE RED TROUSER SWIPE MY CARD IT SHOWED THAT IT HAS ONLY 8 POINTS "SHE LAUGHED" AND I PRODUCED THE SLIP THAT I RECEIVED EARLIER THAT DAY AND SHE ADVISED THAT WE HAVE TO CALL THEIR HELPDESK (CUSTOMER CARE. AT CUSTOMER CARE I SPOKE TO TEAM LEADER BY THE NAME OF TYRON CHETTY AND HE TOLD ME THAT THEY CANT RETURN MY POINTS THAT PARTICULAR DAY.... I ASKED TO SPEAK TO HIS SENIORS BUT HE INSIST I LEAVE MY NUMBER AND THEY'LL GET BACK TO ME.</p> <p>I TRIED EXPLAINING TO HIM (TYRON) THAT MY 2 YEAR SON JUST GOT ADMITTED AT DALVIEW LIFE HOSPITAL AND I NEEDED TO USE MY POINTS TO BUY HIM SOME JUICE AND DANONES AS I DID NOT HAVE CASH/MY BANK CARD WITH ME AND HE DIDNT HAVE ANYTHING TO EAT BUT STILL HE TOLD ME THEY CANT HELP ME,,,,</p> <p>I HAD TO WAIT FOR MY WIFE WHO WAS FROM LIMPOPO (MARBLE HALL) AT THAT TIME TO COME SO MY 2 YEAR SON CAN HAVE SOMETHING TO EAT AS THE HOSPITAL ONLY SERVES FOOD AT SPECIFIC TIMES.</p> <p>I DONT WISH WHAT HAPPENED TO ME ON THE 24/01/2017 TO HAPPEN TO ANYONE.... THINK ABOUT IT " A 2 YEAR OLD COULDNT HAVE HIS JUICE/DANONE BECAUSE PICK N PAY DIDNT ALLOW HIS FATHER TO SWITCH HIS POINTS SO HE CAN BUY HIM DANONE". </p> <p>TO PICK N PAY: PLEASE DONT PROMISE YOUR CUSTOMERS WHAT YOU CANNOT GIVE..... </p> <p> </p> <p> </p>