Bad service (refund)

I placed my usual R3500 - R4000 monthly online order which was delivered on 26 January. There were items missing that were not delivered but I had paid for which totalled R1043. After querying my refund a week later on email to the online customer care line, I still received no response at all. I then called the call centre last Thursday and spoke to Nadeem who said he had sent the refund request through for me, When I asked for a reference number for my call, he said he would call me right back with a reference. I have still not heard a word. I am very shocked at service like this. I have been shopping with PnP for many many years and this is very poor service. It feels as if PnP is so quick to debit my account for my order, but very unwilling to refund what's due back to me. I called again today and had to explain my whole story all over again to another consultant, who is now going to phone me back as she needs to investigate further.<br> <br> Please can you take action and resolve this issue asap.<br> <br> Claire Jones