Bad service received

Yesterday 25th Of June 2025 I ordered 4 items on the Pick n Pay app and then the driver came to my street not knowing where my house was, as I explained he got agitated and at times refused to answer my calls. My parcel was never delivered, and I called the customer care center even got a reference number and an email which stated that my call was closed. I again called the driver, and he mentioned he left my packet at the store in Promenade MPLain and yet no parcel was delivered.