PS
PORTIA S

1 reviews | Active since Jun 2013

14 Jan 2016, 17:46

Bad Service Provided By The Ladies @ The Food Sect

Last year in December went to Pick & Pay Epsondowns in Bryanston at the food section. I bought Tribe and Samp, but before I could buy, I asked one of the ladies if the Tribe was Lamb or ***, since I enjoy the Lamb's one the most. The lady that I spoke to, & her friend showed me the kitchen to go and ask there. How is it possible for me to access the supplier's kitchen if i'm not even a staff member.<br> <br> I let both of them be, then she went on and she dished the Tribe on a dirty/used paper plate. As I got to the till I asked for the store manager and told him what happened. He then called the Food Sector Manager and i elaborated the story to him. Since the two ladies did not have name tags on them, i had to finger point them to their Manager.<br> <br> To cut the long story shot, in the end a lady who was behind me at the till complained about the very same ladies and the kind of service and bad attitude towards customers.<br> <br> I am only sending this on Hello Peter now in Jan cause I was on leave and did not have access to the internet.The Managers are friendly but the food section staff renders bad service.

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Replies (1)
Pick n Pay
Pick n Pay's reply15 Jan 2016, 08:19
Official
Hello NORINKI,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***