1 reviews | Active since Nov 2014
BAD SERVICE.....**** PROCESS..... NOT CUSTOMER DRIVEN
PUrchased Pampers Active Baby common brand no issues In a combo deal tried to have an exchange for a bigger size no stores that had the same deal has stock of a bigger size so next best thing to not take the revenue away from the brand swop it for a othert brand bigger size cant do that,cause i dont have a slip yet i baught it on my smart shopper. Manage to get the transaction ID from Smart Shopper team YAY happy now i can change it . NOPE its still a no Even though i can prove i purchased it it i did not go from a corporate to a franchise store. I literally went from CW to Ottery .Ottery Customer service or lack of advises i cant change it cause i dont have a slip even though i can prove on smart shopper i baught it i have to go back 35km to Canal walk to change it or refund it WORST thing ever experienced and now i know why i dont like supporting this brand . I felt like i stole this bag of Pampers cause i can do nothing but give out money to drive to a store to change a pack of kimbies to the equivalent in petrol. Then i continue supporting your competitor as i never had such **** thrown at me ever.
We are busy addressing this complaint with our Management Team & the relevant store who will be in touch with you. Please refer to this reference number ***: should you need to follow up on the complaint.
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Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Best regards,
We are busy addressing this complaint with our Management Team & the relevant store who will be in touch with you. Please refer to this reference number ***: should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department.
They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Best regards,