Bad service Pick 'n Pay ASAP

I have been ordering from pick 'n pay asap almost every week. 3 weeks ago one of my delivers said delivered however it was never delivered. i spoke to a consultant and she said i would be refunded between 7-10days. i have followed up many times with no help. please can someone contact be urgently.

2 litre of milk that was spoiled-25/01- ***

refund for an order that was never delivered on 13/01/2021- ***