1 reviews | Active since Oct 2016

16 Jan 2019, 11:30

BAD SERVICE PICK AND PAY

PICK N PAY HAS BEEN A BRAND THAT I HAVE CHOSEN TO SUPPORT FOR AS LONG I CAN REMEMBER BECAUSE OF THE QUALITY FOOD FRESH FOOD ITS STORES ARE CLEAN AND STAFF VERY PROFESSIONAL BUT NOT PICK N PAY GARANKUWA WHICH HAS BEEN IN GARANKUWA FOR NOT LONG BUT I SEE NOTHING THAT LOOKS LIKE THE PICK N PAY I KNOW AND TRUST 1 I BOUGHT BOEREWORS ON THE 31ST DECEMBER 2018 TO BRAAI FOR 310 IT WAS HORRIBLE THE SMELL FILLED THE YARD KIDS WE COMPLAINING WE ENDED UP GIVING IT TO OUR NEIGHBOURS DOGS AND OUR CAT I WENT TO COMPLAIN NOT EVEN ASKING FOR A LOT I THINK AN APOLOGY FROM THEM WAS DESCENT ENOUGH I ONLY GOT ONE PERSON WHO TOOK DOWN MY DETAILS AND SAID WE WILL CALL TILL TODAY WHEN I GO TO PICK N PAY HE PRETENDS AS IF HE DOES NOT REMEMBER ME 2 THEIR SECURITY TREATS MEMBERS OF THE COMMUNITY AS COMMON ******* SEARCHES BODY SEARCHING AT THE ENTRANCE I HAVE NEVER SEEN THAT AT ANY OTHER PICK N PAY BUT THIS ONE AND ALL EXPERIENCE THEFT AND FOLLOW MEASURES SUCH AS SECURITY TAPES RANDOM SEARCHES AT THE ENTRANCE ITS ************** 3THE BAKERY YOU FIND FLIES ON TOP OF DOUGNUTS THAT I MEANT TO BE FRESH AND BREAD NOT EVEN COVERED AND EVEN AT THE FOOD KIOSK 4 YOU CAN REQUEST FOR MONTHS N MONTHS FOR PRODUCTS THAT ARE SOLD IN ALL OTHER PICK N PAY BUT YOU WONT GET THE DECENCY OF AN UPDATE OR RESPONSE ALL IN ALL I THINK IF PICK N PAY WANTS TO BE IN GARANKUWA WEATHER ITS A FRANCHISE OR WHAT THE BRAND IS THE SAME THE SERVICE THE SAME AND STANDARDS THE SAME

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Replies (1)
Pick n Pay
Pick n Pay's reply21 Jan 2019, 14:55
Official
Good day  Lesego, 

Thank you for choosing Pick n Pay.  Please accept our apologies for the delay in response and any inconveniences caused to you.  We view this incident in a very serious light, we are busy addressing this with our management team.  We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
Kind Regards, Pick n Pay Team