Bad service, Panorama Pick n Pay Mulbarton.

Review for Pick n Pay Panorama – Johannesburg South, Mulbarton

This is a beautiful Pick n Pay, but unfortunately, most of the employees are not as pleasant—hence, today I’ve decided to write a review. Many of the staff are rude and seem ready to pick a quarrel with customers. Something seriously needs to be done about this.

Today, I was served by a lady who was extremely rude. I explained that I was paying for some of my shopping separately. After settling the first bill, I asked her to subtract part of the second one using my Pick n Pay credit. She responded with a sharp, “What?” I repeated myself, and she then said I hadn’t given her the card yet. I rep****, “Yes, I will give you the card—I just want to make it clear that I’d like to use Smart Shopper points for part of it.”

She gave me a nasty look. At that point, one of the packers tried to explain to her what I meant, and I heard the packer say, “Uthi uzobhadala,” (she says she’s going to pay). The cashier cut her off rudely and said, “I heard her.” She was clearly angry at that point.

I calmly told her the packer was just trying to help since she seemed confused. The cashier said she was surprised because “Smart Shopper” could mean either points or credit card, and she didn’t know which I meant. I responded that she could have simply asked me.

Again, she frowned. I politely said, “Don’t frown—it's a beautiful day.” She rep****, “It is a beautiful day, except for people like you who are trying to spoil it!”

Who goes to work and treats customers with such a foul attitude?