1 reviews | Active since Dec 2017
Bad service over and over again
I have been at this Pick n Pay a couple of times now as I moved to Pinelands a couple of months ago. My complaint is around the bad service I have gotten from the employees on every single occasion I have been there. They are rude, don't greet, never have money in their tills to allow me to draw money and as a person who has worked in banking before and know retail. They are required to assist me with drawing money, I know that. They will also tell you the customer to go replace a product if something is not right with it (in my case the salt packet had a hole in and I had to get out of the queue to get another packet). They don't ask if I have a smart shopper card and talk to their friends or the packers while assisting me about their personal business, slowing down scanning my products as they talk. I will never be shopping there again.
Good day Chanell Marquard,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
Good day Chanell Marquard,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
