Bad service on double deduction refund

Hi I was a doing a purchase at the pick n pay liquor store on the 22.12.2015 they swiped my card twice for one purchase as they said the first time it has been declined , due to the telephone banking with instant notification I showed them immediately that it has been deducted twice , I was assured by one if the manager in store that my money has will refunded within 24 hours , today it has been a week still nothing , I have called the branch 50times with no answer as no one pick up the phone, eventually when I get hold of someone left a message that a manager will call me back still waiting , after calling another 10 times I get hold of the manager thami confirming that she received the message to call me back but she did not. <br> <br> I have confirmed with my back that the money is there on their unauthorised transactions , but that I should wait another 7 days to get my refund??? Now I ask you is this the type of customer service that the big brand name Pick n pay gives to their customers ?<br> <br> I expect my request /compliant with pick n pay and my refund to happen today, call me Janine Harvey ***