Bad service & No Pick N Pay Magazine

Good day<br> <br> I went to the Pick N Pay on Saturday 19/3/2016 to do my monthly shopping, While my husband was standing in line, I went to the kiosk to get the voucher for the book, I asked one of the ladies on the floor to assist me with the voucher. I signed up and there was no info on my shopper card that allows me to get the free magazine. So I said to her that, that is not fair why cant i get a book (at the end of the day it is just a book) but the way she handled the situation by just pulling up her shoulder and grin and then just walk away. Do I not count as a customer. I am very disappointed,