Bad service in PnP Benmore

I just went to the bakery to buy a pie. There was one small group of people waiting before me, but no one was serving them. I asked an employee behind the counter if she would give me the pie. She was very friendly and called for the employee who serves the pies. That employee's name is Mpho. My god - her go slow had so much lag that when I mentioned something to the first employee, even she commented something like "eish, this one has been slow all day". The other people who were waiting before me weren't even served first... I complained to a manger, Jeff, who called another manager, Donald, to come with him and confront Mpho. They wanted me to go with, so I did. Mpho just shouted at them and said I was at the wrong counter, implying that I was the problem. Eish... She wasn't there to serve the people who were in the right line any way... Double eish... Mpho basically just shouted at the managers, and they left her alone. Triple eish... Then on my way out, I said to Donald that this wasn't really a satisfactory way for him as a manager to handle the situation and that the employee should be properly disciplined. He sarcastically rep**** "Sorry it ruined your WHOLE day". Eish... Also not really a good trait in a manager....

That's the last eish. While food and groceries in SA are a bit of an oligarchy, and I recognize that my choices for shopping are limited, this pnp is conveniently situated for me, so I will inevitably use it again, I do hope that either the employee is replaced or put into a more suitable role for her work ethic, or that video footage exposes some sort of scandal and that there's some reputation damage (preferably because of Mpho). Unfortunately, I doubt that either will happen. Not with the current work ethic and accountability in SA... People can be as useless as they like - and they are indeed.