Bad Service, I suggest you avoid

Placed online order on a Thursday, for delivery on Saturday. Got order confirmation and delivery slot time. Once delivery was late I phoned and was told I would get a call back, customer care never called back, phoned an hour later to be informed delivery wouldn't be arriving. No communication from Pick 'n Pay at all up to this point, local store manager later phoned blaming the IT system. I contacted Pick 'n Pay via social media, was told would have to wait to Monday. On Monday got a call from the local online team with some pretty feeble excuses, blaming the system and that someone was on leave. I requested to cancel the order and get a refund. Thursday (today) no refund processed as yet and funds have now knocked off my account. What has surprised me is that Pick 'n Pay head office has done no follow up to remedy or check the situation is resolved. Obviously I won't be using Pick 'n Pay in future.