Bad service from the app support and deliver team

I started using the Bottles app today because of being sick and unable to go to the shops, I received a message saying some of the things I had ordered were out of stock, the app did not give me an opportunity to replace them. I contacted support number ours times and never got any support despite having sent numerous chats to the support team.

The driver got to our apartment and buzzed me, I called him and told him that I’ve sent him an access code. He got to the parking and told me that he has too many plastics and I must come and help him to carry the stuff up.

It explained to him that I placed an order because I am not well, otherwise I would have gone to the store myself. He dropped the phone on my ear. I completely unhappy as I wasn’t able to replace the items that are out of store a d then I got bad service from the driver that I have paid a tip for.

My order number is 852207