BAD SERVICE FROM STORE MANAGER

Good day

I went to the pnp store in Cavendish Square today,a simple shop that should've taken 10min took almost 45min.

I saw the busy corner viennas in the fridge for R34.99,I came to the till to pay and say it scanned at R81.99,I questioned the till cashier and she went to the fridge and saw that the signage was for the 500g pack and not the 1kg pack.

I asked her to bring me a 500g pack instead and she said they don't have.

She called the supervisor and she then also went to the fridge to check and returned with the store manager,bare in mind I had numerous complaints with this store manager and her poor customer service.

Immediately when she saw I was the customer,her body language changed. They explained to her what happened and she said she will double check in the cooler,came back empty handed and told me she can't give it to me for the price I saw as the signage is wrong.

She then offered a rain check and I told her that the viennas was for my lunch break as I bought hot dog rolls,she then offered me food from the hot food counter and I declined because I did not come for free food.

I knew exactly what she did was wrong and I am aware of the pricing policy and cpa however I did not have the energy to argue with the store manager as we have a history,bare in mind I was in my lunch break,my break was over and I did not even get a chance to have a meal.

I do not want her to call me,as that manager thinks that she owns that store,I have been working for a reputable retailer for almost 13 years of my life,so I know the pricing policy and cpa act.

5days later no call or resolution.