1 reviews | Active since Oct 2016

03 May 2017, 09:33

Bad Service From Shop and Head Office

<p>Good Day All</p> <p>I just want to warn everyone, if you have a problem with PnP, dont even report it to their Head Office because they don't care and don't even reply on your complain.</p> <p>On the April, the 4th, I went and do Shopping at PnP in Greenstone Mall. The service and attitude I got from the cashier was rude and unprofessional. The cashier didn't even have the decency to say sorry for her behavior even when i made a scene.</p> <p>So on April the 5th. I wrote a complain about the whole incident what happen. I got a reply that said: Thank you for your comments. We value your support and appreciate your input. Your message has been sent to the management team and they will get back to you shortly. <br /> <br /> Customer Careline - ***Pick n Pay Online Shopping Call Centre - ***Website: www.picknpay.co.za. What a lie I'm still waiting to hear from them and it is almost a Month now. Think we must also boikot PnP.</p>

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Replies (2)
Pick n Pay
Pick n Pay's reply03 May 2017, 11:12
Official

Good day Charl,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

's update03 May 2017, 11:31
Reviewer Update

Good day

Apologies doesnt always work.. PnP is just making things worst by not taking their customers serious!!!

I want to know what is going to happen. Almost a month and I didnt hear anything from PnP.. Really? It just shows us what PnP is feeling for their customers.