bad service from pnp -eskom easy pay pre paid elec

Good day I Have a something I would like to take up with you as I am very unhappy with this service you guys are offering. When I go to PNP to buy Eskom pre paid electricity there is always some or other problem and this only occurs over month end and at least two weeks after month end. I only buy my electricity from PNP and I live quite far from the pnp so sometimes I need to walk just to find that I can not buy electricity because it says general system error. Last night I went to pnp again to try and purchase electricity just to find the same problem, leaving me in the dark at home due to the fact that I am unable to buy electricity from pnp Ladysmith for the past two days now. Really this is unacceptable its not only costing me my time and fuel to get there but its frustrating and I am sure this not how you would like your business to operate. Please can you sort this out. I am very unhappy and this will cause me not to do any more business with PNP in the future. I hope I will somehow be reimbursed for all the trips I ended up taking to pnp just to find poor service Regards Ethel Swanepoel ***- still no response since 08.03.2016. I still cant get electricity from pnp