KN
Kwazi N

1 reviews | Active since Dec 2016

02 Dec 2016, 07:28

Bad service from Pick n Pay Northgate

<p>On the 26 November 2016 I received a terrible,humiliating treatment from one of PicknPay managers Brian ,who is in charge of cellphone department. This occured after I was communicating with a lady by the name of Tumi who did show me specials and i decided that I will buy a tablet from them. She left to lunch after communicating with Brian to bring a tablet to me.When Brian arrived he came with a different story of which I told him what was communicated to me.Instead of him taking a decsion on the two explainations he made me to wait for Tumi to come back from lunch.I had to wait morethan an hour and Tumi explained to him instead of accepting that he did not train his staff well he decided to be rude .This for me was unacceptable because management have to train their staff or take a blame when they give a customer wrong information.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply02 Dec 2016, 17:34
Official

Good day Kwazi Ndlovu,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received at the Northgate store.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas