lL
lailahu L
1 reviews | Active since Mar 2010
11 Sept 2022, 13:58
Bad service from Pick n Pay ASAP
So I placed a order at 11 on Sunday morning 11 Sep 2022.
I was tracking the pick up driver who only came to 18 Ave and then turned around, then I received a msg on the pick n pay app that I was unreachable. Which was not the case as the driver never came to the location or address given. I phoned where I was told that another driver would be allocated, on the app it shows that they are awaiting a driver. I phoned again when I was told a 2nd driver was send out and again I was unreachable. Which again is a bull**** story.
I phoned Once again as still no driver or my order and the lady who assisted me told me that they can escalate it to the store again for a driver otherwise I must wait 1 -10 working days for the money to be allocated back to my account. It is 13:56 and I am still waiting for my order to be delivered.
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Replies (2)lL
lailahu L's updateReviewer Update
11 Sept 2022, 15:03This is really unacceptable, as this is suppose to be a convince and this has just made it more stressful. The order was eventually cancelled, money was refunded to my wallet, when I tried re-ordering my order and using the funds from my wallet it was deducted from my bank account again after I activated the walled on the app. I have attempted to phone the store which the order came from which is Century City Pick n Pay and no answer on there calls after 3 attempts. So not happy with Pick n Pay ASAP and the level of service. Then the drivers still has the audacity to say I was unavailable or unreachable.
lL
lailahu L's update11 Sept 2022, 15:03
Reviewer Update
This is really unacceptable, as this is suppose to be a convince and this has just made it more stressful. The order was eventually cancelled, money was refunded to my wallet, when I tried re-ordering my order and using the funds from my wallet it was deducted from my bank account again after I activated the walled on the app. I have attempted to phone the store which the order came from which is Century City Pick n Pay and no answer on there calls after 3 attempts. So not happy with Pick n Pay ASAP and the level of service. Then the drivers still has the audacity to say I was unavailable or unreachable.
lL
lailahu L's updateReviewer Update
17 Sept 2022, 08:27So a Shana-Leigh Smith responded to me via mail regarding my report on the 12 September, I responded to her asking her a question to 2 payments with screenshots and she is yet to answer my mail. Clearly for the post I did on Hellopeter they had to contact me, so Pick n Pay feels like they have done what they needed.
There is 2 payments that I asked her about as I tried to place another order using the wallet on the pick n pay app and after activating the wallet on the app the money was again deducted from my bank account. I cancelled the order and requested a eft payout on the app for the money in the wallet but now there is 2 payment that must be paid back or reversed from pick n pay. R964-91 from the wallet that I requested a eft payout and R876-91 which needs to be reversed as I cancelled the order as it went off my bank account and not the wallet.
Pick n pay has no proper customer care and in this tough times that we are all living in who says that, that money was not my last money in order to buy my child food. For such a big company they have no remorse for there clients and take no responsibility for anything. I do not understand how it can take 1 to 10 working days for money to be paid out or be reversed as payments is made to the app immediately.
So still not sure when the payment will be paid back or when the reversal will be done because Shana-Leigh did not think it was necessary to answer my questions or my mail.
There is 2 payments that I asked her about as I tried to place another order using the wallet on the pick n pay app and after activating the wallet on the app the money was again deducted from my bank account. I cancelled the order and requested a eft payout on the app for the money in the wallet but now there is 2 payment that must be paid back or reversed from pick n pay. R964-91 from the wallet that I requested a eft payout and R876-91 which needs to be reversed as I cancelled the order as it went off my bank account and not the wallet.
Pick n pay has no proper customer care and in this tough times that we are all living in who says that, that money was not my last money in order to buy my child food. For such a big company they have no remorse for there clients and take no responsibility for anything. I do not understand how it can take 1 to 10 working days for money to be paid out or be reversed as payments is made to the app immediately.
So still not sure when the payment will be paid back or when the reversal will be done because Shana-Leigh did not think it was necessary to answer my questions or my mail.
lL
lailahu L's update17 Sept 2022, 08:27
Reviewer Update
So a Shana-Leigh Smith responded to me via mail regarding my report on the 12 September, I responded to her asking her a question to 2 payments with screenshots and she is yet to answer my mail. Clearly for the post I did on Hellopeter they had to contact me, so Pick n Pay feels like they have done what they needed.
There is 2 payments that I asked her about as I tried to place another order using the wallet on the pick n pay app and after activating the wallet on the app the money was again deducted from my bank account. I cancelled the order and requested a eft payout on the app for the money in the wallet but now there is 2 payment that must be paid back or reversed from pick n pay. R964-91 from the wallet that I requested a eft payout and R876-91 which needs to be reversed as I cancelled the order as it went off my bank account and not the wallet.
Pick n pay has no proper customer care and in this tough times that we are all living in who says that, that money was not my last money in order to buy my child food. For such a big company they have no remorse for there clients and take no responsibility for anything. I do not understand how it can take 1 to 10 working days for money to be paid out or be reversed as payments is made to the app immediately.
So still not sure when the payment will be paid back or when the reversal will be done because Shana-Leigh did not think it was necessary to answer my questions or my mail.
There is 2 payments that I asked her about as I tried to place another order using the wallet on the pick n pay app and after activating the wallet on the app the money was again deducted from my bank account. I cancelled the order and requested a eft payout on the app for the money in the wallet but now there is 2 payment that must be paid back or reversed from pick n pay. R964-91 from the wallet that I requested a eft payout and R876-91 which needs to be reversed as I cancelled the order as it went off my bank account and not the wallet.
Pick n pay has no proper customer care and in this tough times that we are all living in who says that, that money was not my last money in order to buy my child food. For such a big company they have no remorse for there clients and take no responsibility for anything. I do not understand how it can take 1 to 10 working days for money to be paid out or be reversed as payments is made to the app immediately.
So still not sure when the payment will be paid back or when the reversal will be done because Shana-Leigh did not think it was necessary to answer my questions or my mail.