BAD SERVICE FROM PICK AND PAY FLOOR MANAGER BRIXTON

Me and my partner went to Pick n Pay Brixton and when we were about to be served then the floor manager went to the cashier we standing by and served someone before us with even asking or apologizing that she would to help that person, because they knew that person's family they started a discussion with that person asking him about his family and kids they viewing that person photo's on the phone while we stand there looking like idiots and know one is telling us to use another till or requesting another cashier to help us. We just stood looking at people laugh talking an looking at photo's from costumer they know and while we waiting to be assisted right by the cashier.

I confronted the floor manager and she only apologized after one of her colleagues told her she was wrong and should just apologized after a 15 min argument with a floor manager which is one person we were hoping she will provide a better service.