BAD SERVICE FROM PIC n PAY PROTEA GLEN (MANDY) cashier

its 2021 and one must still receive the poorest of services from cashiers at Pic n Pay Protea glen mall .

I got to the till this morning to pay for two loafs of bread and a light bulb, and was being served by a cashier by the name of Mandy. I don't understand if she received induction or not but she has no customer service at all and it does not look like she understands what it is to serve a customer .

when it was time to ring the bill i asked the cashier to take the payment from my bank card which i wanted to withdrew R650 and from that amount she can take the balance for the merchandise i wanted to buy then give me change, she then gave me an attitude and tells me that she does not have money in her till. which is a shocker for me as i know that when the cashier starts working they are given a float and that is added by the purchasing done by the customers ,

at the same time the cashier calls her line manager to cancel my purchase which she did, but while doing that the line manager asks the cashier what is wrong as she just gave R750 to her to put in her till, this using a different language (Tsonga) thinking that i can not hear the language. Just after the line manager cancel my purchase the same cashier called another customer over that wanted to withdrew over R1000 and to my shock the cashier was more than willing to assist with the withdrawal so i asked her why was i not being assisted which only then she told me that the cents that was to come with my change she does not have and i must go try my luck at a different till ,

i then refused to go to another till and we spend about 5 minute with the cashier shouting at each other because she didn't feel like doing the transaction the way i wanted to do it , this all happens while her line manager is behind the cashier just watching the crazy customer shout .

after that shouting ended the line manager comes and the cashier starts scanning my purchase again but as she is scanning she throws my bead and light bulb roughly across the till as if she throwing construction breaks to someone.

I JUST HAD TO TAKE MY BUSINESS TO ANOTHER SHOP THAT HAS JUST AS BAD OF A SERVICE .

CAN PIC N PAY MANAGEMENT PLEASE FOCUS ON GIVING 100% CUSTOMER SERVICE OR JUST STAY AT HOME IF NO ONE WANTS TO WORK

WHAT POOR SERVICE I GOT FRO MANDY AND I AM HOPING THAT SHE GETS TO SEE THIS SO THAT SHE CAN LEARN HOW TO TREAT CUSTOMERS

looking forward to feedback regarding my complain