lL
lucinda L

1 reviews | Active since Feb 2018

30 Oct 2018, 11:59

BAD SERVICE FROM MANAGER WITH STAFF ON PRICING

good day i have a complain at Pick n pay CHRIS HANI MALL IN VOSLORUS I When to the store get a few staff on their shelf by the sweets was named nestle all minis assorted for R 29.99 when i pay at the till they advise me no is R 59.00 for the packet of sweets i took , i when which the lady she then explain the grams on the showing me something else advise her again on the sweets the says is R 59.00 where is the grams they couldn't even show me that called manager Mr mANDELA sITHOLE MANAGER SHOWED HIM HE STILLK SA NO I TOOK PICTURES OF THE MANAGER AND THE LADY WITH THE SWEETS TO SHOW THEN THEY DONT PUT CORRECT PRICES

THE MANAGER WAS EXTREMELY RUDE DUE TO THE COLOR KEEP GOING AT THE BACK I WAITED FOR HIM I SPEND AN HOUR IN THE SHOP WHICH NO ONE COULD TELL ME ON THE PRICE AND CORRECT IT

AS A CUSTOMER THEY SERVICE IS BAD I LEFT MY STAFF ALL THERE DUE TO WHEN TWO PEOPLE ADVISE THEN THEY WRONG THE MANAGER STILL HIDE HIMSELF I NEED AN APOLOGY

I HAVE ALL THE PICTURE WERE CAN I SENT IT TO DESCLOSE THIS SHOP IS NOT THE FIRST TIME

0
Replies (1)
Pick n Pay
Pick n Pay's reply16 Nov 2018, 12:23
Official
Good day  Lucinda, 

Thank you for choosing Pick n Pay.   Please accept our apologies for the delay in response and any inconveniences caused to you.  We view this incident in a very serious light and do not condone this sort of behavior at our stores, we are busy addressing this with our management team.  Should you need any further assistance please do not hesitate to contact us on the number provided below.  We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.  Monday - Saturday              08:00 - 19:00 Sunday & Public Holidays   09:00 - 17:00 
 Our Contact number is ***.                                              
Kind Regards, Vanitha Venketas