BAD SERVICE FROM MANAGER

<p>So I placed an order with pick n pay south gate bakery, the staff did not explain that me paying the for the rolls in advance I cannot cancel my order. This morning I then call reception to request a cancellation they refer me to the manager Rocky Matume who rudely tells me I am going to forfeit my money and when I try to explain myself he says he won't argue with me and asks if I'm finished . After asking several times for a better solution as I called early to stop production. It's unacceptable for managers to be rude when you are entrusting them with your money. The policy of "the customer is always right" still exists! </p>