BAD SERVICE FROM CHARMAINE TO THE STORE MANAGER

On Monday I went to Pick n Pay Protea Glen Mall where I purchased a few items that same day in the afternoon I realized that I forgot my card in the Store. I then tried calling Pick n Pay Protea Glen Mall and unfortunately their line wasn’t going through. I then called the Customer Care Head Office the lady that I got through then transferred me to the store where I dealt with Charmaine I explained to her that I forgot my card on Teller 2 she took my numbers and told me she would call me back in which she did and informed me that she found my card however I had to do a verification to ensure that its mine. We did that and I asked her if I could send someone to come and collect my card. She agreed and asked me for the persons details and informed that I should ask them to bring their ID copy as a form of verification. The person went yesterday to collect my card and was turned back because Charmaine has knocked off. Today again she went and dealt with the most *********** Supervisor who made me do the verification and then afterwards said there’s no card there.

I then called and got through to the worse Store Manager who is rude and ***********, boosted about being the Store Manager as if he was rewarded a tender. I stay in Sandton and have planned to get someone to collect my card. If it was impossible for me to get someone to collect my card Charmaine should have communicated that from the beginning. I don’t have petrol to waste to be sending someone to collect my card all because your people aren’t trained on how to handle such situations. The Manager guy who is supposed to manage the situation is so disastrous and knows nothing about customer or handling complaints the only thing he wanted to high light to me is that he is the Store Manager at the end of our call I was left defeated because it was like I was dealing with an illiterate person. He told me Charmaine is coming back on Friday which means I must wait for her he is of no use to me. I want my card if it means Pick n Pay must deliver it that will happen. I wonder if Pick n Pay takes their employees on proper training and phone etiquette if I knew better, I would say that guy was hired based on colour because he is inexperienced and imprudent just like Charmaine. Standard rules should be communicated properly all across employees because this mess should have been avoided from my first interaction with Charmaine Pick n Pay Protea Glen Mall is a Zoo.