Bad service from ASAP delivery service at Pinecrest Pick and Pay in Pinetown

This week we made use of Pick and Pay ASAP, for the first time. We've only used Checkers 60 for deliveries before and Pick and Pay were definitely the loser when these two stores delivery services are compared. First it was very difficult to get the oder through. We would place an oder and after a while be given a list of products that we ordered that was out of stock. We would choose different products and again had to wait to be told which ones were out of stock. These products did not reflect as out of stock when viewed. Then we had to wait for a very long time, two hours, before we were told delivery was on it's way. The store our delivery was going to come from is about 5 minutes drive from our home. Our road turns off from the road in which this Pick and Pay is.(Pick and Pay un Pinecrest center Pinetown) After about half an hour we got a call from the driver, he was lost. We explained and he eventually got to our place. The driver was not neat and presentable at all. His delivery vehicle had no sign on to identify it as belonging to Pick and Pay and the driver did not wear any clothing to show that he was from Pick and pay. I live in a complex and had to carry the parcels inside which was a difficult task as the packets were very roughly stapled together at the top and staples were sticking into my hands. When we unpacked we found that the brinjal that we ordered were completely moldy. We phoned the number given for deliveries and were told to take a picture of the moldy brinjal and email it to the store, who would then give us a refund. We were given an email address but we found that trying to email the complaint with the photo to this address was unsuccessful, the email would not go through, we get a notification to say the address is incorrect every time. We have double checked the address many times and resend the email many times but it would not go through. So after such bad service we were given we are now not even refunded for these brinjal. I don't know how any store could even keep such products on their shelves, they were moldy all over, and then for someone to pack this product into a bag and send it to a customer, is completely unacceptable.