Bad service from ASAP delivery and call center

I started using the PnP ASAP delivery service in Nov 2023 and by the 3rd order on 21 Dec, 7 items were not in my delivery and my pizzas were partially defrosted. I immediately emailed them to log a refund request as most of the meat items that I needed was not delivered. On 29 Dec I received a response that my full order would be refunded - wait 3 to 7 days to reflect in my account. And yes I kept in mind all the holidays. On 12 January I called again and was put on hold while Kaya "checked why it was delayed" and was told again it should reflect in the next few days. And now today 16 January still no money was received. And yet each time they have a nerve to request a review 🤨