Bad service for real

Still poor customer service not only on store level even pnp customer service department,last I got a reply from pnp customer service that the store management will be in contact with me after refusing to take my fault TV to repair, saying I should call AIM the supplier to assist me as if I bought the TV from AIM not pnp, even now it's been 3 months not even a call back to explain a way forward regarding this matter.the reference number ‪***‬ could you please update me if you will help