Bad Service
Good afternoon,
This is the 3rd time I need to raise this complaint with your Grove Branch. To me this is unacceptable.
1. Ceasar Dog food out of stock. After complaining this was corrected. However, since then the stock has not been replenished, with empty boxes, advertising a special ( Pet Club ) with today, not even empty boxes, just a special being advertised ??? Sorry if this product line has been discontinued then make the necessary arrangements! I did complain on your portal but you choose to ignore me as no reply was ever received!
2. Today I bought a Full Chicken only to see, once I got home I see a sell by sate being yesterday 1.12.2019. Why is this item still available for sale? Sorry UNACCEPTABLE. I have had to freeze the same as it is smelling, clearly off. I will change the same tomorrow, Disgusting!
I hope that at least I get a reply this time and not ignored again! Regards,
Alan Dean ***
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you.
We were unable to reach your post in time due to some technical difficulties. Apologies for the poor service and poor product experienced. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you.
We were unable to reach your post in time due to some technical difficulties. Apologies for the poor service and poor product experienced. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team