Bad service

Afternoon

Vaal mall pick n Pay supermarket what bad service I got today on the 18 November 2021. I get there to exchange a product I bought the day before. I asked the security guard at the door what should I do to exchange the box of weetbix I bought the day before and she shows me a way I meet up with the floor supervisor Mapule( she didn't give me her Surname) and she tells me yes with not tell me the process and I stand in the long line for about 20 minutes and I call the store skiing to talk to the Manger( ***) the lady I spoke to says she will call and talk to the supervisor and she calls me back then she call me back and says Mapule will come to where I am but she does I get to the end of the line and I get a refund but now the people helping me( the cashier name is Noami) already have attitude towards me because I have called and made a complain. I get a refund and get to to get the new box of weetbix and start a new line again because they only have one till working and nobody else to work the other till and when I look for Mapule because the lady I was speaking to told me to look for her and she will help me. She get called over the phone and when she gets to me she has attitude towards me and also give me attitude and then tell me that she is not aware of what I am complaining about that that yes I should stand in a line to pay again but because I am making a sense they tells me with attitude that she will help me now. The new casher Masadi Phele when I ask her for Mapule Surname she tell me she is not aware of the Surname showing that she also doesn't want to help or is is giving me attitude. The sad part if pick n Pay vaal mall, if I was a white person they would have being more professional and with no attitude but because they don't know how to treat black people that give u attitude. And then they tell you that I am being ******.