BAD SERVICE

In the past 3 months that I have been shopping at the local east Pick n Pay, I must say my experiences have been one of those bad, sad, and not over the top services. Today I went to purchase A4 COPY PAPER. I waited in a queue for more than 20 min or so to pay due to the whole shop having only 1 till open at the kiosk. I asked why there was only 1 till open and I was told that there is no other staff. The manager of the shop was not even visible to sort the issue. The cashier who assisted me was Alfred, I complain to him and I guess there was nothing he could do on his side too. today I felt let me send my complaint cause it's not the 1st time I receive bad service from this pick n pay. the last incident was with the food we had purchased, the chicken had a bad smell and the taste too, it was not fresh so we just threw it away and let it passed. The bakery food has never been fresh and I have stopped buying from it. the kitchen and the staff that works in the real needs to come to the party cause they don't really serve fresh food. my last point the staff at the food/kitchen need to learn customer service and can they learn how to communicate with the clients especially when we buy. The manager needs to really do something cause the pick n pay is already losing a lot of clients. our office buys a lot from there cause its convenient and close to the office. I HOPE I RECEIVE FEEDBACK FROM THE MANAGEMENT SOON. THANK YOU