Bad service + Empty promise

I logged a complaint on PnP website last week regarding an extremely disappointing shopping experience. The staff all the way from the Deli to the tills, including the supervisor on duty were not helpful, clueless with tasks and disrespectful to say the least. I received a call from the manager saying that he was not at the store and as soon as he is able to resolve the matter he would get back to me with feedback. Since my experience was so disgusting I expected him to redeem himself and his store which he failed to do. It is unacceptable in this day and age to receive such atrocious service and then they just get away it. My entire week's shopping went to waste as it was the only time I had to do my shopping. I cannot begin to mention all the things my entire family had to do without, including our pet! I could shop anywhere else, yet I choose to remain loyal to a brand that has no regard for my loyalty. I will have to take my business elsewhere. Shame on you