Bad service

Good day last week I bought a toaster from the Hyde Park branch it was faulty and I wanted to return it as it kept blowing my lights. So I tried 3 branches and was told that I must take it back where I bought it from. That is totally bazaar surely one Pick n Pay is the same as another but it not only that they don't take it back but the manor in which you are addressed. I will never go back to the new branch at the water front Randburg. I think the attitude needs to be looked at.....