BAD SERVICE

Good afternoon, I was Highly disappointed at the level of service I received at the PNP Store in the Glen yesterday afternoon, I wanted to purpose to 3 items at the cigarette counter at the branch in the Glen around 1pm, my husband asked the cashier how much the 32GB Memory card was and she rep**** in haste it is R89 and you have to stand at the end of the queue to pay. We stood at the end of the queue and it now was our turn next so I out my things ie 3lt juice,my bag and memory card on the counter, she than took the other customer who stood by the lotto tickets counter, so I asked am I not next and she rep**** the lotto tickets get preference and she told me to stand at the back of the queue. I rep**** that I was next in the queue and she than asked the other lady at the counter advised that I must go to the back of the queue as she also started to ring up the items of the guy who was behind me also again, I asked her also why and she said no I am not in the queue so I told her lets see the video footage and got a rude reply not it is not necessary as I am not in the queue. I than walked away from the till to see a supervisor or someone and explained my story I asked her am I not coloured enough as I am also a paying customer who just wanted service. So she told me she will get someone to help than I told her let me go and I left the store... This to me is very Service as we strive to make a sale and be Kind to our customers...

I have never felt so small before as to not want a person to help me pay for my goods,

I will never visit this store again an tell people about how badly I was treated..

Fatima Ebrahim ***

Fatima Ebrahim