BAD SERVICE

i had a bad experience with Pick n Pay eyethu mall on sunday 01 september 2019. i went into the store( liquor) to purchase my beer. i was with my brother and it was in the morning. we went to the fridges which are at the back. we opened the door and we both checked which beer to buy. my brother wanted the smirnoff storm and i wanted an amstel beer. i reached for the smirnoff storm and upon touching the lead of the beer it moved and the beer below it which was supposed to be packed safe got touched and it just broked. this beer wasnt packed accordingly cos it wouldnt have broke if it was packed accordingly. the security guard(lady) came and said we need to pay. i told her i need them to check the footage so that we can establish who is at fault. she refused. i asked her why she didnt say, she just said you will pay. i didnt dispute paying but needed them to see who is at fault here. she went and called another security guard who came and listened to the story and asked us to go the manager. i proceeded to the counter and paid and then asked for their names so that i know who i am speaking to. no one had name tags except the cashier who served me. after paying i still insisted that we investigate and check footage to establish if i was wrong or not. they refused and took me to the manager. the manager was sitting in the pick n pay near counters in a small place. he was not in the office and i asked for his name ofwhich he also refused to provide. he didnt even want to listen to me and this was a total disgrace to me, tarnishing my name and reputation. he chased me away and said i must just deal with the securities. i asked for fairness and wasnt provided that and to me it was injustice. i feel that my right to fair treatment was exercized and i was disgraced of my personality right. i want to receive some sort of help with regards to this illtreatment. is this how people should be treated????? serving people without name tags?? no one wanting to listen to you? their rule of you break you pay doesnt have any remorse with regards to their packaging of merchandisers???!