BAD SERVICE

Hi Customer Care I think i have been ordering from pnp online since Last year and this is the first time I received incomplete order and thats not even the worst part. The fact that PNP cannot fix this immediately by sending the items to me same time is unacceptable. This is PNP error so I should not have to wait for this to be sorted. 2 items are missing from my delivery which I needed to use this afternoon to make lunch for my kids. I called customer care at 10am and I was told I would get feedback. I waited till 3pm with no one calling me. A while 5 hours later and obviously past lunch time. Pnp failed to deliver the item. This means the iterm should then be delivered by ASAP or another way must be done for me to get the item the same day. I should not have to wait till monday for customer service to open so I can get the items or wait 7 days to get a refund. I mean really, this is unacceptable and a big inconvenience. I do not have money again to purchase these items. So my children must not eat their lunch because I have to wait. You need to find a better way to sort this out. You did not deliver my items. I need them same time. I do not want to wait.