Bad Service !

I ordered grocery via Pick n Pay ASAP app yesterday with ORDER Nr: ***7, order was delayed by 1 hour with no apology. When my order finally arrives it's not complete. I called and was on waiting till my airtime was exhausted so I send an email the day ended with light any reply. I had to buy another airtime and I was holding for a long time when I finally gets a consultant I bitterly express my disappointment regarding this inconvenience and bad service she told me I must DRIVE to the mall of Africa and go collect the missing item that Pick n Pay does not re deliver. First of all it is Pick n Pay who did not honour my order and neglected my order I hv paid for service fee and delivery now why must I spend my petrol and time to go to Mall of Africa and spend money to pay the parking ticket ??? They hv no idea what service is and don't care if they inconvenience clients.