Bad service, bad communication and empty promises.

On the 16 March i place an order for Gatti's ice cream to be delivered via the Asap app and the ice cream that was delivered was watery, defrosted and not ice cream any longer. i complained via the online pnp email address and was asked to send through pics. this was done almost immedaitely. Fast forward to Saturday, 25 March almost a week and half later i called the ASAP and agreed to have my money refunded to my ewallet account and to compensate me for the inconvienience a promo code. 4 hours later im still waiting for my ewallet and then im told, oh sorry its in your bank account and made available immedaitely. Today still nothing and no promo code. I received an email with wording REFNUMBER - free delivery 30 April 2023. Nothing about apologies for the bad service or please find the code below and what it exactly means??? i called in yesterday asking for an update and that the code doesnt work, still nothing - i always believed that PNP believes in their customers and delivers a good customer service, but i guess not... you proved me otherwise??? cell -phone ***