Bad service

Good day

I'm an essential worker. I'm working at a Hospital.

When I usually visit the Pick n Pay N1 City shop, they let me jump the queue outside and inside, at the till.

I've visited the shop at Monte Vista, yesterday. I asked the lady Manager if I may jump the till queue, she said no and opened a till for me.

This evening I went there again, and asked the security staff , a gentleman, if I may skip the queue, he said no , only the outside one.

I then proceed to queue, but was told by a customer to jump the queue, he said "go to the front, this shop's personnel don't know how to treat customers. "

I then paid and saw the same Manager of last night. I asked her why are they treating us differently to the N1 City branch. She then asked the gentleman what are the rule and he got aggravated, and told me this is not N1 and they won't let me jump. As I left the shop he was still shouting and yelling at me. The manager did not reprimand him.

I want to know why is the notice on the shops door that hospital staff jump queue and why is a security allowed to shout customers?

I'm so disappointed.