TM
Tumi-Tee Moloi

1 reviews | Active since Oct 2019

02 Oct 2019, 10:22

Bad service at pick n pay Tsele shopping center

People I've never seen such bad service from a cashier and a supervisor at pick n pay merafe... I got there to withdraw cash got in a queue just like everyone else as I was about to be rendered a service the cashier told me to wait on the side due to not having enough cash on the till. Patiently like a consumer would do I followed the instructions given to a customer... In a blink of an eye she called two customers to come and withdraw cash while I'm still waiting on the side, I asked how is it possible has she forgotten about me, she rep**** NO go and queue outside she doesn't have cash. Bare this in mind that to start another queue while have wasted time queuing and the supervisor named Promise came to tell me to come tomorrow with an attitude giving the cashier leverage to boost about how I should see myself out...

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Replies (1)
Pick n Pay
Pick n Pay's reply03 Oct 2019, 10:42
Official
Good day  Tumi

Thank you for taking the time to address your concerns with us.    
Please accept our apologies for the bad service experienced. 
   
We are busy addressing this with the stores regional team & correspondence to your complaint will be done via this team. 
  
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.   
  
Kind Regards,   
Pick n Pay Team